![]() ![]() While some forms may have this already enabled, you want to ensure that your form allows visitors to quickly autofill their info and get on with their day. With the click of a button, people can fill their forms, forgoing the repetitive typing (or tapping) of their details.īeyond the helpful simplicity of this feature, it also ensures that the data entered will be accurate, which makes your job that much easier. Most of them repeatedly ask for the same info-first name, last name, email, etc.īrowsers understand this struggle, offering to save that redundant information and autofill it wherever it finds a compatible form. The online experience is rife with forms. Simplify their experience by enabling autofill Plus, by including your social media handles, you give those channels more visibility.īeyond this, you can also include business hours or display a map with your physical location. Many customer service platforms integrate with your social media accounts too. ![]() Yet another form of communicating with your customers is through your socials. ![]() Even if you have a form (and it goes to the same place), include an email address for those that would rather email directly. On the other hand, many people prefer sending an email. If your customer support includes calls, include this key info to keep those customers happy. For certain customers, it’s a more immediate way to handle any issue they are dealing with. Customers can then choose to handle their inquiry in person or get a better understanding of where their orders are shipped from. While not every ecommerce business has a physical location, this is essential information for those that do. Information you may want to include in your Contact Us page: Let’s dig into what those are with some best practices for your Contact Us page. Whether you build a simple page with these details or something more extravagant, it must have certain elements. ![]() You could have the best FAQ page out there, but customers will always have questions you hadn’t considered. You want them to be confident that when they make a purchase, someone will be there to answer their questions if things come up. Why would they consider buying from you if they can’t get in touch with you? Your Contact Us page is critical for building trust with your customers and those you hope to convert into customers. It’s your way of guiding them toward where the answers are and where they can find you (if applicable). What is a Contact Us page, and why is it important?Ī Contact Us page is the place on your store with the best ways to get in touch with you-forms, email addresses, phone numbers, social media handles, live chat options, physical location. #cta-visual-pb#Create a contact us page with ShogunEasily create a contact us page for your Shopify store with our drag and drop Page Builder. Building a custom Contact Us page with Shogun.So, you need to make that page as helpful as possible. It’s also how they build stronger bonds with a brand. Your Contact Us page is where your customers can find quick resolutions to their unique issues. That last part goes a long way to keeping customers happy. That’s why they invest in building great FAQ pages, use product pages to show and describe their products in great detail, and offer various ways to contact customer service in case of issues. This dress has a snag, my socks never arrived, this watch broke after just one week, this is definitely not what I’d call seafoam green, and so on.Įcommerce retailers know this. For all the convenience and joy of online shopping, ecommerce purchases don’t always go the way you want. ![]()
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